Privacy Policy

Effective Date: 15th December 2024

Journawell LTD ("we," "us," "our") is committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018 (DPA).

This Privacy Policy outlines how we collect, use, and protect your personal data when you engage with our services, visit our website, or communicate with us. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 We may collect and process the following categories of personal data:
1.1.1 Identity Information: Name, title, date of birth.
1.1.2 Contact Information: Address, email, telephone number.
1.1.3 Transaction Information: Details of the services you have requested, payments made, and communications regarding your bookings.
1.1.4 Technical Information: IP address, browser type, operating system, and browsing behaviour on our website.
1.1.5 Special Categories of Data: Where required, we may collect sensitive personal data (e.g., accessibility or dietary needs) with your explicit consent.

2. How We Use Your Information

2.1 We use your personal data to:
2.1.1 Provide and personalise our services to meet your needs.
2.1.2 Process bookings, payments, and service requests.
2.1.3 Communicate with you regarding services, updates, or issues.
2.1.4 Comply with legal or regulatory requirements.
2.1.5 Improve our website and services through analytics.

3. Legal Basis for Processing

3.1 We process your personal data based on the following lawful grounds:
3.1.1 Consent: When you provide explicit consent for us to process your personal data.
3.1.2 Contractual Necessity: To perform the services you request or fulfil our obligations to you.
3.1.3 Legal Obligation: To comply with legal or regulatory requirements.
3.1.4 Legitimate Interests: To improve our services and ensure effective service delivery.

4. Data Storage and Security Measures

4.1 Your personal data is stored securely using HubSpot, a trusted and industry-leading Customer Relationship Management (CRM) platform. HubSpot complies with stringent data protection standards, including:
4.1.1 Encryption: Data is encrypted both in transit (TLS 1.2 or higher) and at rest using AES-256 encryption standards.
4.1.2 Access Controls: Only authorised personnel have access to your data, with role-based permissions and multi-factor authentication.
4.1.3 Data Centres: HubSpot stores data in highly secure data centres with ISO 27001, SOC 2 Type II, and similar certifications. These centres are regularly audited to ensure compliance with international security standards.
4.1.4 Backup and Recovery: HubSpot maintains redundant backups and disaster recovery measures to ensure your data is not lost in the event of system failure.
4.2 We choose HubSpot as our CRM solution because of its commitment to data security and privacy. You can read more about HubSpot’s privacy practices in their Privacy Policy.
4.3 While we take every precaution to safeguard your personal data, no system is entirely secure. We continuously review our security practices to ensure your information is protected to the highest standard.

5. Data Sharing and Transfers

5.1 We may share your personal data in the following circumstances:
5.1.1 Service Providers: To trusted third-party providers who assist with delivering our services (e.g., travel agents, hotels, or airlines).
5.1.2 Legal Obligations: If required by law or to enforce our terms and conditions.
5.1.3 Business Transfers: In the event of a merger, sale, or reorganisation of our business.
5.2 Where your personal data is transferred outside the UK or European Economic Area (EEA), we ensure adequate levels of protection, including the use of standard contractual clauses or adequacy decisions recognised by the UK Information Commissioner's Office (ICO).

6. Data Retention

6.1 We will retain your personal data for as long as necessary to provide our services or comply with legal obligations.
6.2 Once your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

7.1 Under UK GDPR, you have the following rights regarding your personal data:
7.1.1 Right to Access: Request access to your personal data and receive a copy.
7.1.2 Right to Rectification: Request correction of inaccurate or incomplete data.
7.1.3 Right to Erasure: Request deletion of your data where applicable.
7.1.4 Right to Restriction: Request restriction of processing in certain circumstances.
7.1.5 Right to Data Portability: Request transfer of your data to another organisation.
7.1.6 Right to Object: Object to processing based on legitimate interests or direct marketing.
7.2 To exercise your rights, please contact us via email at [Insert Email Address].

8. Cookies and Tracking Technologies

8.1 Our website is hosted on Squarespace, a platform that automatically collects and analyses website traffic. Squarespace uses cookies and similar technologies to measure and track visitor activity, providing us with aggregated information about website performance, such as:
8.1.1 The number of visitors to the site.
8.1.2 Pages visited and time spent on each page.
8.1.3 Geographic location and devices used to access the site.
8.2 Cookies help us to improve your browsing experience by recognising your preferences and tailoring content.
8.3 Please note that Squarespace's analytics do not collect personally identifiable information but provide us with anonymous data to understand how our website is used.
8.4 You can manage or disable cookies in your browser settings, but please note this may affect your browsing experience.

9. Updates to This Privacy Policy

9.1 We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.
9.2 Any updates will be posted on our website, and we recommend reviewing this page periodically.

10. Contact Information

10.1 If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
10.1.1 Email: CONTACT US HERE
10.2 We are committed to resolving any privacy-related complaints promptly and professionally.

Cookies Policy

This Cookies Policy explains how Journawell Ltd ("we," "us," or "our") uses cookies and similar technologies on our website ("Website"). By using our Website, you agree to the use of cookies as described in this policy. If you do not agree, you should adjust your browser settings or refrain from using our Website.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners.

2. Types of Cookies We Use

We use the following types of cookies on our Website:

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website. They enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, certain services cannot be provided.

2.2 Performance Cookies

These cookies collect information about how visitors use our Website, such as which pages are most frequently visited. The data collected is anonymous and helps us improve the performance of our Website.

2.3 Functional Cookies

Functional cookies allow the Website to remember choices you make, such as your language preferences or the region you are in. This enhances your experience by providing more personalised features.

2.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. These cookies are often placed by third-party advertising networks.

3. How We Use Cookies

We use cookies to:

• Ensure our Website functions properly.

• Remember your preferences and improve your browsing experience.

• Analyse Website performance and visitor behaviour.

• Deliver targeted advertising and measure the effectiveness of our marketing campaigns.

Our Website is hosted on Squarespace and integrates with HubSpot, both of which use cookies for analytics, marketing, and functionality purposes.

• Squarespace: Uses cookies for website navigation, forms, and e-commerce features.

• HubSpot: Employs cookies to track visitor interactions, enhance marketing strategies, and manage lead generation.

4. Third-Party Cookies

Some cookies on our Website are set by third parties. For example:

• Squarespace Analytics: Collects data on website traffic and performance.

• HubSpot Tracking: Tracks visitor behaviour to personalise content and improve marketing efforts.

These third-party cookies are subject to the respective third party's privacy policies.

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Accept or reject all cookies.

• Delete existing cookies.

• Set preferences for certain websites.

Refer to your browser’s help section for detailed instructions.

5.2 Opt-Out Tools

• To opt out of Google Analytics cookies, visit: https://tools.google.com/dlpage/gaoptout

• For managing targeted advertising, visit: http://www.youronlinechoices.com/

5.3 Cookie Consent Tool

Our Website includes a cookie consent tool that allows you to manage your cookie preferences directly on our site.

6. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Please revisit this page periodically to stay informed of any updates.

7. Contact Us

If you have any questions or concerns about this Cookies Policy, please contact us:

CONTACT US HERE

This Cookies Policy was last updated on 15th December 2024.